Carolina Car Hire & Taxi Service - Malta Car Hire Terms & Conditions

Malta Car Hire Terms & Conditions

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CONDITIONS

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Rental charges are listed in Euros and include fully comprehensive insurance cover with an excess of 233 in case of an accident or theft for drivers over 25 years. The excess amount for drivers between 21 and 25 years is 466, unlimited mileage, 24hr road assistance service, road licensing fees and Value Added Tax. 

 

Standard Insurance (Included)

All cars are comprehensively insured against damage resulting from an accident, vandalism, fire or theft. However the renter is responsible for an excess charge in case of damages for the amount of 233. The excess is payable in all circumstances of damage unless the damage cost is less then the excess amount, or if a Third Party accepts fault and liability and pays for damages. The excess amount for drivers between 21 and 25 years is 466.

 

Full Damage Waiver Insurance cover (optional)

This optional coverage removes the full excess amount payable in case of a claim and therefore relieves the renter from all financial obligation in case of damages resulting from an accident, theft, attempted theft or vandalism. Standard conditions apply that may void this coverage (such as careless driving) especially if renter is proven to have driven the car recklessly or under the influence of drugs or alcohol. 

 

Delivery and Collection

Car deliveries and collections from your accommodation in Malta is free with the exception of the Airport or Harbour terminal which are subject to an additional fee. Clients having a car delivered to their place of stay in Gozo will be required to drive our representative back to the Mgarr ferry terminal. A charge is applicable for deliveries or collections from the island of Gozo.

 

Exceptions To An All Inclusive Insurance (FDW)

Charges for any of the damages below will be charged directly to the client, the most important are the following: Antenna, trays, car key, damage to car lock, personal belongings, GPS Navigation systems, loss or damage to keys, windshield wipers, glass, mirrors, wheels, tires, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, extreme dirtiness in the car, underside damage, damage due to negligence, tire punctures and burst tires, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turn on electrical devices, the car rental company, in any case, is not obligated in replacing a flat tyre or damages in radio. Damage caused by drunk driving or negligent driving will never be excluded from the client's direct responsibilities. Car radios/CD players/stereos are not insured against damage or theft unless the facade of the stereo is handed back to the company. 

Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

 

Additional Drivers (optional)

The insurance included in the rates covers up to one driver aged 25-70 years of age. An extra daily charge is applicable to insure each additional driver and these must present their driving license at time of rental. 

 

Fuel Policy & Charges (compulsory)

Upon termination cars are to be returned with the same amount of fuel of when it was delivered. Any fuel left in the car will ultimately serve as a 'thank you' gesture towards the company and will serve to make up for fuel used when we effect free deliveries and collections. No refunds are given for fuel left in the car upon termination. 

 

Baby Seat Rentals

We offer baby seats for hire. These must be ordered in advance when making a reservation  and a daily charge per seat is applicable. Clients are advised that baby seats will only be supplied with the car and will not be fitted by our staff members.

 

Driving age / Young drivers / Mature drivers

All cars are insured for drivers aged between 25 and 70. Drivers aged 21-24 or 71-75 will be required to pay a daily surcharge imposed by our insurers, and the excess reduction options (FDW) are not available. 

Drivers under 25 years must have held a full license for at least 3 years whilst drivers over 70 must present a recently renewed license and a doctor's certificate stating fitness to drive.

 

Security Deposit

Payment may be effected using any major credit card (VISA, Mastercard, AMEX or Diners) or in cash (Euros, US Dollars and Sterling accepted). All renters must however sign a blank credit card imprint at time of rental even if they are paying in cash, as a security against the applicable excess amount and any against any eventual parking contraventions or over-speeding fines. 

 

Delivery of alternative vehicle from one booked

Please note that examples of makes & models used in this website are to aid description and are not guaranteed. We only guarantee the vehicle category and specifications (e.g.. air-condition, manual, compact size etc...). In case a car within your booked group is not available you will receive a free upgrade.

 

Parking tickets / Traffic violations / Over speeding Fines

Any parking tickets, traffic offences, fines or contraventions will automatically be charged to the clients credit card during or after time of rental either by our company or directly by the local enforcement services. Our company reserves the right to charge an administration fee for paying contraventions on the clients' behalf.

 

Disclaimer: Car Stereos / CD / radio cassette players

We would like to draw the attention to all clients that even though our vehicle descriptions may include car radios or stereos as features on some cars, we reserve the right in rare and unforeseen circumstances to deliver cars without these extras. This is because sometimes a car is returned with a faulty stereo/CD or we deliver an alternative vehicle from the one booked or we might supply a subcontracted car which might not have a radio cassette or stereo installed. The cost of installing, repairing or replacing these stereos is not built into our rental charges thus we are not under obligation to provide such extras should we be unable to do so.. 

 

Delivery timings

Whilst we always try to deliver cars exactly at the requested time, we sometimes encounter traffic and other set backs beyond our control so kindly allow a 20 minute margin either way from the time booked. This is only applicable for hotel/address deliveries or if a flight lands ahead of time booked. In case our representative is late by more than 20 minutes kindly call our office on (+356) 77 900 700 as we may be unable to find your exact location or to reach you. Please allow up to one hour in the case of Gozo deliveries.

 

Tyres Punctures & Roadside assistance

Our 24 hour roadside assistance is available free of charge all over Malta & Gozo. In case of a flat tyre / puncture please notify our office and we will send the service to change your wheel. Renters are informed that tyres and wheels are not covered by the insurance so all puncture repairs are at the renter's expense. Tyres and rims damaged during rental are at the renter's expense and must be repaired / replaced forthwith. The assistance service will not be provided free of charge to replace second punctured wheel unless the first puncture has been taken for repairs by the renter. 

Should renter run out of fuel, we can arrange delivery of a few litres of fuel to any location on the island, however the renter will have to pay for the fuel supplied plus a delivery charge.

 

Lost & Stolen car keys

Should a car key be lost during rental this will be at the renter's expense and a charge will apply for delivery of the spare key and the work involved to replace the lost key. Should the key be locked inside the car a delivery charge will be imposed at the renters expense.

 

Early returns of vehicles

Should you decide to terminate your rental prior the agreed / originally booked date, you will not be entitled to any refund for the remaining period. We may under special circumstances allow a part refund at our discretion, either in cash or as a credit note to be used on future services from our company, but we are under no obligation to do so. 

 

Late returns of vehicles

If a vehicle is returned later than originally booked / agreed we reserve the right to charge a full day's hire, even if the car is returned late by a couple of hours. Each rental agreement is allowed 1 hour of grace after which a late return could be charged up to a full day's hire. Additional collection fees & other charges may also be applicable if a vehicle is returned late without prior notice.

 

Last minute bookings vs Internet bookings

The preferential rates advertised on this website are only applicable for internet bookings made in advance, as we are given enough time to allocate our bookings and maximize the use of our cars. We reserve the right to charge different / higher rates for last minute and locally booked rentals besides the possibility that the car of your choice might not be available if you leave your booking for the last minute. Therefore we always recommend booking by internet in advance rather then leaving it for the last couple of days!

 

Flight Information

This information is mandatory and required for all airport rentals. We will not be held responsible if your car is not prepared for you when you arrive in Malta should you fail to provide us with your correct flight number and approximate time of arrival.

 

Accidents / Roadside Assistance

Customers must contact Carolina Car Hire at the time of the incident and will be required to fill in a police report and an insurance claim form (if applicable) and pay the applicable excess charge. Failure to notify the garage straight away may automatically void your insurance cover making the renter liable for all repair costs of the car and third parties, including loss of use of the vehicle whilst under repairs.

Dependent on the circumstances we reserve the right not to replace the vehicle without a refund for any remaining days of hire. 

The insurance company may at its own discretion decline coverage should there be suspicion of driving under the influence of drugs or alcohol, proven reckless driving, if the car was driven by any person other then the insured and for any other reason listed on the back of the rental agreement signed on collection of the vehicle.

 

Condition of vehicle / Excessive dirt

All vehicles must be returned in the same condition as when rented except for expected wear & tear and dirt. If a car is returned with excessive dirt / stains, special cleaning may be required at a cost to the renter.

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